Private Online Prescriptions

Our NHS-trained GPs can issue private prescriptions online, following a consultation, with our paid service patients. These are then sent directly to you via SMS, ready for same day collection or delivery.

Book appointment

How private prescriptions work

Get the help and advice you need

Sign up for, or sign into your Push Doctor account and book an appointment. Ask all of the questions on your mind during your consultation, and if appropriate, your GP will prescribe you medication.

Prescription is sent to your pharmacy

Once your consultation is complete, your prescription will be sent directly to you by SMS. You'll then be able to collect your prescription at a pharmacy of your choice.

Collect your medication

Head to your preferred pharmacy to collect and pay for your prescription; prices vary depending on the pharmacy. Remember to take a valid form of ID to show the pharmacist when you arrive.

What won't we prescribe?

Providing safe care to our patients is our highest priority. Our doctors always have your best interests in mind, and only recommend the treatment that they believe to be the most suitable.

Female doctor in phone mock consultation

What types of medication will Push Doctor never prescribe?

We regularly review the medications that we prescribe on our service, making sure we meet best practice guidelines and provide safe care to all of our patients.

Currently, we are unable to prescribe the following medication:

Medication that is controlled or could be misused, including some strong painkillers, calmatives and sleeping tablets.
Medication that does not have a license for use in the UK.
Medication that requires prescribing and monitoring by a specialist.
Antibiotics for the treatment of dental infections and sexual health conditions.
Medication that needs to be administered by injection, with the exception of adrenaline auto-injector devices (like an EpiPen), and preparations for the management of diabetes mellitus.

What specific medications will your GPs never prescribe?

Common medications we get asked to prescribe, but won't, in line with the Health and Social Care Act (2012) include:

Diazepam
Tramadol
Gabapentin
Pregabalin
Zopiclone
Codeine
Sleeping tablets
Natural thyroid extracts
PrEP and PEP (pre and post-exposure prophylaxis for HIV)

A full list is available here

Can you issue repeat prescriptions?

We currently don't offer a repeat prescription service, but you may be able to obtain a prescription for regular medication after a consultation with one of our doctors.

What can I expect from an online prescription?

Saving time

With electronic prescriptions, you don't need a paper prescription from your GP – just head straight to your designated pharmacy to pick up your medication.

Reducing waste

With this approach to prescriptions, we reduce the paper generated by the consultation process – reducing paper usage overall and ensuring that waste is kept to a minimum.

Complete confidentiality

Your electronic prescription will be only be seen by your Push Doctor GP, and your designated pharmacy. Electronic prescriptions are every bit as secure as paper prescriptions.

Frequently asked questions

What is the prescription process?

In your consultation, the GP may recommend medication to help you get better, in which case they can issue a prescription.

Once issued, we will send your prescription to you directly via SMS. The prescription can then be collected from a pharmacy of your choice.

If your consultation is late at night and you'd like to pick your prescription up the same evening, we'll try and send your prescription to a pharmacy that's open.

At the pharmacy, you will need to pay for the private prescription, prices will vary depending on individual pharmacies.

Bank holidays and Sundays We'll do everything we can to deliver our normal service, but during this time we are reliant on pharmacy opening times. Unfortunately this means we can't guarantee our usual service, but we'll look to arrange the prescription for you as soon as possible.

How long does it take for my prescription to be processed?

We'll process your prescription so that it's available at the pharmacy the same day, sometimes even within an hour.

If your consultation is late at night and you'd like to pick your prescription up the same evening, we'll try and send your prescription to a pharmacy that's open.

Bank holidays and Sundays

We'll do everything we can to deliver our normal service, but during this time we are reliant on pharmacy opening times. Unfortunately this means we can't guarantee our usual service, but we'll look to arrange the prescription for you as soon as possible.

What do I need to do at the pharmacy?

When you receive your prescription SMS, head to the pharmacy and let the pharmacist know you are collecting a private e-prescription. Show the pharmacist the code included within the SMS. You will be asked to show a valid form of ID and then finally, you'll need to pay the private prescription charges; prescription prices will vary depending on pharmacies.